Implemented Feedback System - Names Changed

[Remi]

Currently, the feedback system is opinionated towards positive vs negative.
Which is ok but at the same time, it isn't ok.

Let me explain why this isn't OK.
Positive can be interpreted in many different ways and at the same time negative experience can be at the buyers own fault.
Since modifying the plugin itself massively probably not going to be very idea.
Let's try some soft touches instead by just changing the names/titles of the 3 options provided.

Positive -> Delivery + Everything Good
Neutral -> Delivery but Revisions Needed
Negative -> Not Delivered Or Seller Did Not Delivery What I Asked For

What's the difference between Neutral's Revisions Needed vs Negative Seller Did Not Delivery What I Asked For

Neutral's Revisions needed means, revision was all it takes to fix the original mistake.

While Negative means, that the seller couldn't fix the issue and a refund (most likely) or Tribunal occurred.

Wouldn't this mean there may be a lot more shift towards Neutral feedback as opposed to positive.
Yes, it would mean that but, as a buyer, you shouldn't be sitting there complaining to have things fixed since it was not done correctly when everything was outlined in the initial contract.
So let's not get this mixed with a Graphic Design's Revision count; That's within the "contract" or terms of sale

 

[Zwielicht]

I like the idea of defining these so that there's less confusion on what positive, neutral, and negative means in the feedback system.

Ideally, defining it within the add-on itself when someone goes to leave or view feedback would be ideal. However, even that seems a complicated to add in currently.

What I could do is add this kind of information to the site guide on the feedback section. It could do with some additional information as it's pretty bare at the moment. What do you think about this?

 

[Rem]

I like the idea of defining these so that there's less confusion on what positive, neutral, and negative means in the feedback system.

Ideally, defining it within the add-on itself when someone goes to leave or view feedback would be ideal. However, even that seems a complicated to add in currently.

What I could do is add this kind of information to the site guide on the feedback section. It could do with some additional information as it's pretty bare at the moment. What do you think about this?

Looks like my evil twin got the brains too...

I think it's an ok compromise to settle for that as for now if we can't make changes easily to the current add-on.
That means, we also do need to educate the users what they are & place them or link back towards them in areas.

Could also help when Buyers/Sellers ask for Feedback.
They also link the helpdocs to educate users what they are.
Can be a little blurb really.

 

[Zwielicht]

Looks like my evil twin got the brains too...

I think it's an ok compromise to settle for that as for now if we can't make changes easily to the current add-on.
That means, we also do need to educate the users what they are & place them or link back towards them in areas.

Could also help when Buyers/Sellers ask for Feedback.
They also link the helpdocs to educate users what they are.
Can be a little blurb really.

Sounds great! I'll see if I can at least to it, but for now, I'll update the site guide.

 

[Zwielicht]

Okay, it's been added in.

Feature - Everything You Need To Know About The Trading Feedback Feature

Office Outlaw has a feedback system in place for those of you who wish to do business with each other. This feature is meant to be used to leave feedback for deals that occurred on Office Outlaw specifically. Meaning of Each Feedback (as suggested by @Rem) Positive = Delivery as advertised and...

officeoutlaw.com

Thanks again for another great suggestion!