There is a social media page that is using our same business name they are based in the USA. We do not have the USA trademark on it because we can't reach that market (due to export and import rules - not by choice) they are selling similar, sometimes the same products.
Normally I wouldn't care, but it seems I have a lot of "dull" customers who seem to think that this is my company and buying in dollar, obviously nothing turns up because the same shipping rules effects the USA company and now it's starting to cause a ballache for my customer service team.
If I reach out to facebook will they do anything about it? I'm really doubtfull. But anyone with experiance with this id like to hear from you.
Normally I wouldn't care, but it seems I have a lot of "dull" customers who seem to think that this is my company and buying in dollar, obviously nothing turns up because the same shipping rules effects the USA company and now it's starting to cause a ballache for my customer service team.
If I reach out to facebook will they do anything about it? I'm really doubtfull. But anyone with experiance with this id like to hear from you.