Do you have any tricks up your sleeve on handling negative comments?

[Dopious]

Share your best trick for handling negative comments or trolls in a professional manner.

Please share some of your best tips.

 

[polecat]

Start talking about ferrets or Indian food normally they block me and never hear anymore.

 

[TheVigilante]

Start talking about ferrets or Indian food normally they block me and never hear anymore.

This is not the lounge dude

 

[polecat]

This is not the lounge dude

I was being serious for me that's how I get rid of trolls or I reply back in sarcastic ways.

 

[t2van]

Share your best trick for handling negative comments or trolls in a professional manner.

Please share some of your best tips.

You know what.

I used to get pissed off by them I take it to heart they hurt as it's doing something to something you created. Sucks.

BUT

In all honestly I don't think reviews matter. Just need to move past it really.

Look at competitors if larger companies than you are takings some abuse then your not alone and it's not always your fault.

They are having a go at your company. Not you. Take a step back yeah it sucks. But they said XYZ Ltd is a prick not Joe Blog.

Finally. Learn from it.

What can you do to improve it, change it.

All customers who slate us we send a compliment slip in the post with a sorry we messed up (I won't give our tag line away as we have a play of words) we include a tea bag and a discount code to come back and give us another go.

Some do it. Some do not. If they come back we try to get everything 110% correct to show faults are a 1 off.

Of course you get some cocky prick saying 'you can send me a compliment slip but you can post my order' that's maybe 1 in 4000 people have that kind of remark.

Remember it's cheaper and easier to keep customers and trying to win them back than it is to acquire new ones.

At the end of the day you can't please everyone.

It's human nature to bitch and moan.

 

[Zwielicht]

Here’s something I used to do back when I had a fairly popular YouTube channel back in 2010.

When I saw a negative comment on any of my videos (e.g., Man, you suck and you should just give up), I would use an alt YouTube account to reply to that comment in agreement, but I would also say something egregious about myself and act completely unreasonable. I would then come in as myself and respond to my own troll comment acting like I was being the better person.

The egregious troll account’s comment would make the genuine negative commenter look bad to the point where I got people messaging me and subscribing to me because they liked the way I handled the situations with “those trolls”.

 

[TheVigilante]

Here’s something I used to do back when I had a fairly popular YouTube channel back in 2010.

When I saw a negative comment on any of my videos (e.g., Man, you suck and you should just give up), I would use an alt YouTube account to reply to that comment in agreement, but I would also say something egregious about myself and act completely unreasonable. I would then come in as myself and respond to my own troll comment acting like I was being the better person.

The egregious troll account’s comment would make the genuine negative commenter look bad to the point where I got people messaging me and subscribing to me because they liked the way I handled the situations with “those trolls”.

Channel is still active?

 

[Zwielicht]

Channel is still active?

No, I deleted the channel years ago.

It was a channel where I uploaded my skateboarding videos. I was very good at what I did, but when I fell ill in 2011, seeing the videos made me upset, so I deleted it.

 

[Ozzyzig]

Back in my YouTube data, if there was a negative comment on my videos then I'd write out a lengthy reply covering their feedback. Depending on how cutting they made the initial comment, I'd write an equally scathing one back.

One reason was to troll them. The other was so that if the pre roll ad was short enough, I'd get ad revenue when they came back to read and reply to my response.

One video of mine in particular was actually pretty shit, but this method got me some pretty good ad revenue

 

[SilverClouds]

No, I deleted the channel years ago.

It was a channel where I uploaded my skateboarding videos. I was very good at what I did, but when I fell ill in 2011, seeing the videos made me upset, so I deleted it.

That's so sad.

Back in my YouTube data, if there was a negative comment on my videos then I'd write out a lengthy reply covering their feedback. Depending on how cutting they made the initial comment, I'd write an equally scathing one back.

One reason was to troll them. The other was so that if the pre roll ad was short enough, I'd get ad revenue when they came back to read and reply to my response.

One video of mine in particular was actually pretty shit, but this method got me some pretty good ad revenue

Ahhhh, you actually got money from these trolls, nice.